warranty

TERMS & CONDITIONS

GLITZY GLAM warrants against all defects in materials and workmanship, excluding setting work, under ordinary consumer use for a period of six (6) MONTHS from the date of original retail purchase.  During these warranty periods, if a defect arises in the product, and you return the product, GLITZY GLAM will, at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at GLITZY GLAM expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product. GLITZY GLAM shall have no obligation to repair, replace, or refund until the defective product is returned to GLITZY GLAM.  A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes GLITZY GLAM property. We reserve the right to have the product examined by our jewellers.  Once your claim is lodged under this guarantee, GLITZY GLAM undertakes to respond as soon as possible, but no later than 45 days after we have received the claim.  

This Limited Warranty applies only to products sold by GLITZY GLAM. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non- GLITZY GLAM products. Using non- GLITZY GLAM beads can damage GLITZY GLAM bracelets. Stretching of GLITZY GLAM chains and bracelets is not considered a manufacturing defect.  Damage as a result of heavy wear is not guaranteed. This is usually indicated by dents or scratches on the gold/silver. Do not expose your GLITZY GLAM products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Tarnish is not damage, please refer to the cleaning and care instructions for additional information on caring for and protecting your GLITZY GLAM product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your GLITZY GLAM product. The shipping to return or collect any damaged, repaired or replaced products, is for the client account.

STONE SETTINGS, REPAIRS & ALTERATIONS

GLITZY GLAM offers a thirty (30) day warranty on stone setting, repairs and or alterations of goods not covered under the warranty.

HANDCRAFTED BESPOKE & CUSTOM MADE PIECES

GLITZY GLAM offers a seven (7) day, from delivery, satisfaction warranty on all custom made goods.  After the 7 days expires we accept that the client is happy with the design of their product and any changes required will be for the clients account.